Thank you for your interest in working with us at PHP. Please see the attachment below for the job description of a Community and Family Inclusion Warm Line Specialist.

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Community and Family Inclusion Warm Line Specialist JOB SUMMARY:

Responsible to receive and respond to calls to the “warm line,” a support and referral telephone response service for parents and early education providers in the community. This person will provide information and resources to callers regarding inclusion programs, transitions, and links to resources and community specialists, including Inclusion Coaches.

Reports to the Community, Family & Health Services Director

Quality Assurance: Provides quality assurance for services delivered by project staff and volunteers through regular training, development, and achievement of goals. Work with outside agency staff to achieve highest quality of services to community. Information Management: Responsible for the timely collection and summary of all program data and information that may be required; and timely completion of periodic reports. Program Performance: Responsible for collaboration and negotiation both within and outside PHP and the Santa Clara County Office of Education.

Networking: Develop and maintain relationships with agencies involved with families of children with special needs and children in inclusive settings. Expand access to the available resources, knowledge and supports to the community serving children that are entering inclusive opportunities.

Additional duties as assigned by director.

QUALIFICATIONS:

• Bachelor’s degree or comparable experience.
• Excellent phone interaction, verbal and written communication.
• Reliable vehicle and auto insurance to travel locally as needed.
• Excellent organization and administrative skills.
• Available to work evenings and weekends
• Ability to work independently and motivate people.
• Bilingual desired (Spanish) for workshop component

Duties for Community and Family Inclusion Warm-line Specialist

• Create inclusion e-packets and other materials for callers on specific topics related to project.
• Answer warm line calls
• Forward e-packets and other supports to callers
• Create outreach strategies
• Support community outreach efforts
• Log all calls
• Forward satisfaction surveys to callers
• Assist with data collection-documentation and input of warm line users –for quality improvement and future grants
• Assist with the development of Kits for Inclusion Team Success (KITS)
  • Complete research for the development of the KITS
• Attend inclusion trainings
• Participate in bi monthly inclusion team meetings
• Participate in Inclusion Collaborative meetings
• Assign in consultation with inclusion specialist and manager inclusion coaches for community support

18 hours weekly – hourly rate commensurate with experience.

This may not be a permanent position – it is dependent on continued grant funding.

 

Send application to Trudy Marsh Holmes at Parents Helping Parents

3041 Olcott Street, Santa Clara, CA 95054-3222 or FAX: 727-2928.

Resumes accepted via email, send to trudy@php.com with subject line: Resume: Warm Line Specialist

 

Position Immediately Available

 

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Please send resumes to: Parents Helping Parents, 3041 Olcott Street, Santa Clara, CA 95054, or Fax to 408-727-0182